REROI.IO works with third-party network providers to offer you full phone functionality directly within your account. To facilitate this service, there may be charges based on your usage of phone features.

- Making Calls: $0.023/minute

- Receiving Calls: $0.019/minute

- Text Messages: $0.018/sms segment (please see this LINK for an SMS segment calculator)

- Premium Workflow Actions - $0.03 each (these are infrequently utilized).

*Phone rates may change at any time. Review here for current fees.

For each text message (SMS) dispatched, there exists an associated carrier fee imposed by the respective carrier. The expense varies depending on the specific carrier and is determined on a carrier-specific basis. For instance, if the recipient uses AT&T as their carrier, the cost will differ from that of a T-Mobile user, and so forth. Below are the anticipated carrier fees per SMS:

- AT&T: $0.003 per SMS segment sent

- Verizon: $0.003 per SMS segment sent

- T-Mobile: $0.005 per SMS segment sent and received

- US Cellular: $0.005 per SMS segment sent

- All other carriers: $0.0035 per SMS sent

Analysis of transaction history and incidental small charges from phone carriers can be detailed by accessing Company Billing > See Transactions > Other Charges.

Starting from August 31st, 2023, it is mandatory to be registered with The Campaign Registry (TRC) for sending SMS texts through a local number. To obtain more information about TRC and the registration process, refer to this link. Additional charges related to campaign registration will be applicable based on your registration type. Visit Settings > Phone Number > Trust Center and follow the provided steps for a breakdown tailored to your situation.

**Phone rates may change at any time. Review here for current fees.Curreny listed in US dollars.

**Messaging to countries other than the US or Canada may be different.

- Emails: $0.0015/email

- Email Verification: $0.0055/Verification ($10 gets you 1820 email verifications)

*Email rates may change at any time. Review here for current fees.

Certainly, you have full access to all the additional features of REROI.IO! The telephone system is an optional tool within REROI.IO, and you are not obligated to use it if it doesn't align with your preferences.

In theory, you can add an unlimited number of phone numbers. However, to register multiple numbers with The Campaign Registry, you must possess an Employer Identification Number (EIN) and undergo Standard Registration. Sole Proprietor registration (for those without an EIN) will not grant you the ability to use additional numbers for texting.

Furthermore, your sender registration is now independent of your phone number. Your deliverability rates will be influenced either positively or negatively by your sender reputation.

You have control over this based on your preferences and usage patterns. To manage this, go to the "company billing" section and adjust the settings for "auto recharge with" and "when balance is lower than." This allows you to customize and control the automatic recharge settings based on your specific preferences and needs.

The new A2P10DLC registration was set up to protect consumers from scammers and other entities that abuse the telephone system. One of the ways that they are making sure they can catch and eliminate “bad players“ is to register, monitor, and if necessary limit how business send SMS communications. The number of text messages sent per day is a limit that is imposed per business per account.

Kindly review the training material for optimal practices. If you have diligently followed the outlined steps and your registration still faces rejection, please proceed to submit a support ticket using the provided link below.

The fees mentioned stem from mobile carriers for the purpose of registering and monitoring your brand. Our service provider transfers this fee to us, and we are consequently passing it on to you. This is in compliance with a new US regulation mandated by phone carriers, and it is a requisite irrespective of the CRM or SaaS program you choose to use.

REROI.IO offers convenient tools for registration, and it's important to note that there is no profit generated from brand or campaign registration fees. The charges are solely a pass-through of the fees incurred in adherence to the regulatory requirements set by phone carriers.

Leveraging SMS messaging for nurturing campaigns, appointment reminders, and communication with your contacts proves to be a potent tool for business growth and management. However, starting from August 31st, 2023, your business will be unable to engage in SMS communication without completing the required registration. This registration is essential to continue utilizing SMS for effective communication in your business operations.

You have the flexibility to add users based on your package, but we highly advise maintaining a minimal number of users in your account. An excessive number of users can lead to an overwhelming and disorganized account. In the event that one user takes unexpected actions, it has the potential to impact all users.

Our recommendation is to suggest additional users create their individual accounts. You can even encourage them to sign up using your affiliate link, allowing you to receive compensation. This not only streamlines account management but also provides an opportunity for you to benefit through the affiliate program.

The term "A2P" stands for "Application-To-Person" Messaging. It denotes a program, such as REROI.IO, that is designed for sending SMS messages. Further information can be found HERE to enhance your understanding of A2P messaging.

Voice AI is billed separately at $0.20 per minute for outbound or inbound conversations handled by the AI assistant.

This usage-based rate ensures you only pay for what you use.

It’s important to note that Voice AI minutes are separate from your phone system provider — you're not being double-charged, just billed for AI-powered conversations specifically.

You'll always have full visibility on usage inside your dashboard.